Main Purpose of the Job:
The Waiter / Waitress under the guidance of the Captain and according to Company policies and procedures will carry out his / her duties based on the following fundamentals:
Food And Drink
- Maintains the highest standard of professional ethics
- Emphasizes and projects a high image for the hotel
- Is concerned with the operating objectives of the hotel
- Operates with maximum transparency thereby projecting the truth about general observations
Key Function:
He / she is in charge and responsible for the control of several tables in a service station, maximizing the prompt efficiency of food & beverage service and ensuring guest satisfaction according to the Organization standards.
Key Result Area: Guest Satisfaction
Main Duties responsibilities
- Assures achievement of daily planning through list of activities received.
- Follows up on trained elements and tasks, on a daily basis.
- Ensures service for tables assigned.
- Takes food and beverage orders as per Hotel standard.
- Delivers food from kitchen and beverages from dispense bars.
- Assists Busboy /girl in clearing tables if necessary.
- Follows sequences of work during set-up time and service time.
- Has to know in details food and beverage items present in menu.
- Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood.
- Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.
- Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.
- Receives a training and focus carefully on various elements and tasks taught on a daily basis.
Key Result Area: Employee satisfaction
Main Duties responsibilities
- Signs in and out of duty as soon as reaching or leaving outlet.
- Attends pre-meal briefings, listen carefully to instructions given by Superiors concerning today's service achievements.
- Is well, tidy, groomed, disciplined and honest at all times.
- Reports immediately to his supervisor any misunderstanding, problem or accident with a guest or the staff.
Key Result Area: Financial Performance
Main Duties responsibilities
- Follows up opening and closing procedures.
- Informs Superior on damages immediately after noticing them.
- Presents checks and ensuring smooth co-operation with cashiers.
- Is aware of any activities/ events operating within the hotel in order to promote and maximize sales.
- Suggests ways of reducing costs without effecting the quality and standard of the hotel.
- Ensures energy and water saving.
Key Result Area: Environmental Awareness
Main Duties responsibilities
- Informs superior if Housekeeping cleaning plans were followed.
- Operates all equipment as per the operating guidelines.
- Has full knowledge of the hotel safety and emergency procedures.
- Complies with statutory and legal requirements for fire, health and safety, hygiene, licensing and employment.
- Is aware of all local customs.
Fundamental attitude factors:
- May be called upon a times to perform other duties which are not included in this job description.
- The ultimate objective of the Waiter / Waitress performance is the achievement of total customer satisfaction.
- A key responsibility for the Waiter / Waitress is to establish and maintain a good relationship with superiors, colleagues and subordinates at all times.
Restaurant Training Manual - Waiter Job Description
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